BENCHMARKING – NECESSARY TOOL IN SETTING THE OBJECTIVES OF QUALITY IMPROVEMENT IN EDUCATION

Permanent optimization of processes for improving the quality of products, with reasonable financial costs, is a constant target for the management of any organization that wants to be well placed in the top of customer preferences. Don’t make exception from these requirements any education units, of all levels. Even if the Romanian preuniversity education system doesn’t benefit, yet, from a wide-ranging autonomy, which would allow the application of several specific managerial tools to a competitive environment, there are enought internal processes in which it can be interfered to improve the results. One such tool, very useful in management, is the application of the benchmarking, a process that helps to identify and use the good practices of some education units that are in a better situation than the one who proposes application of this process.